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study guide and recommended reading list - Veterinary Hospital
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Chapter 10: Loyalty Programs: Design and Effectiveness - Dr V Kumar
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Improving Customer Service in Healthcare with CRM 2.0 - arXiv.org
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the use of technology in customer relationship - Acta Commercii
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“i-Branding”: developing the internet as a branding tool - e-mmer
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i-branding developing the internet as a branding tool.pdf
Role of Relationship Marketing in Competitive Marketing Strategy
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Delivering Customer Value Based on Service Process - CiteSeerX
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Effects of Direct Selling Strategy on Customer Loyalty by
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